Jessica is a rare breed. She's been designing since 2009. Her passion is CX/UX; having a diverse collection of knowledge helps her comprehend the full picture. Having worked in a large non-profit, an independent advertising agency, a tech giant, and small start-ups she excels in fast paced environments and has a shining personality even a Scrooge would smile for.
Resume User Experience Architect
User Experience & Design | Since 2009
Over the years I’ve worked with many small businesses and held a few contract positions. Below are some of the highlights.
The Home Depot | October 2018 - January 2019
Health of the Business Intraday Dashboard Series
Conduct workshops with analytics team, stakeholders and a variety of end users to determine metrics needed and how often. Create a system of dashboards AKA Control Tower, which any member of the team can use to quickly get an overview of current business status with the ability to drill down into issues in efforts to more quickly resolve inefficiencies.
Primerica Financial Services | April 2018 - September 2018
Field Activity Manager and Business Optimization
Utilize design thinking and agile methodologies in a scrum environment. Work with stakeholders, product owners, business analysts and end users to influence strategy and create deliverables.
AT&T | February 2017 - April 2018
FirstNet SME for the UX Retail Team on OPUS and OPUS Mobile
AJGA | April - June 2015 & August - September 2016
AJGA Junior Golfer Ranking and Live Scoring Dashboards
American Cancer Society | June 2015 - February 2017
User Experience Architect
2016 AMMO Award – FUNdraising App
Sole UX Architect for the re-design of the original FUNdraising App for iOS and Android, which was a simple donation acceptance app that processed credit card and check payments. This redesign combined the functionality of three apps (ACS fundraising, Relay For Life and Making Strides) to create a more robust, branded app to encourage and improve fundraising through gamification and added functionality.
Interviews with users, stakeholders and local fundraisers for FUNdraising as well as knowledge of comparable event fundraising sites quickly brought me into the fold to help create a mobile-friendly event site structure. Performed a complete content inventory and page audit of both Relay For Life and Making Strides. Met with lead volunteers and fundraisers from around the country. Utilized this research and ongoing learnings to create the site map, prototype and registration flow in an evolving state.
Assisted on massive cancer.org project, create the template inventory, mobile wireframes, and participate in user acceptance testing for desktop and mobile.
Side Projects: Culture Club & Relay For Life Team Captain and Event Coordinator
22squared | February 2013 - June 2015
2014 EFFIT Award – American Standard Flush For Good
2014 AMY Award – Southeastern Toyota Unexpect Everything
Created pixel perfect social content, emails, banners and press-ready print for clients like Baskin-Robbins, American Standard, SunTrust, Toyota, and more. Created and coded banner ads in Flash. Worked with various departments including client management, account management, project management, art directors and copywriters for both new business and the FUNsquared team.
Trained by the UX Director to learn more about the UX process. Worked on wireframes and reviewed requirements prior to meeting with a client.
Side Projects: 22scared Halloween 2013 & Route22 Interns 2014
Sports Print USA | August 2011 - January 2013
Sr. Studio Designer
Led the studio of a trusted 30 year old company. Provided design services to a variety of large and small clients, which included Delta, Children's Healthcare of Atlanta, Coca-Cola, as well as numerous non-profits. Created custom illustrations, vector artwork, transferred designs to film and screen, and used a vinyl CADcutter. Managed all digital and physical filing systems. Worked directly with clients and vendors throughout the full project lifecycle from concept to the final product.
Wireframes & Prototypes
Agile and Scrum Methodologies
American Sign Language 2017
IA Summit 2016
Donna Spencer's Intro to IA
SuperNova South 2015
Sophia Voychehovski's Object Oriented User Experience is the New Information Architecture
The Creative Circus | Completed 2010
Georgia State University | Graduated 2007
Bachelors Studio Arts
I recommend her for anything that she wants to do, because I believe in her. If she doesn't know it today, she will bust her butt to make sure she knows it tomorrow, and that's what I feel a true alchemist/innovator is.
Chanelle Henry - UX Peer @ BlueWolf
She was fast, reliable, easy to talk to, you name it. The best designers are the ones that keep you from worrying about the details because you know it's all going to be taken care of beautifully.
Ryan Taylor - CD @ 22squared
Jessica is a firecracker. She has a relentless can-do attitude, and her kind and fun loving spirit is highly contagious.
Clarence Bradley - CD @ 22squared
GARNER KNOWLEDGE, BY ANY MEANS POSSIBLE.
ALL KNOWLEDGE IS WORTH HAVING.
– JACQUELINE CAREY, KUSHIEL'S DART