What makes you feel good?
Perhaps being efficient in daily tasks to get onto the more enjoyable aspects of work and life? My goal is to enable efficiency in high volume user tasks, to enable easier onboarding, and to find a beautiful union of business goals and user objectives.
Not every product, software, app or site can focus on fun. These projects require other strategies to gain traction or maintain relevance; ideally raising the bar above the competition. This is where I excel.
Resume User Experience Architect
Cox Automotive | Since March of 2019
Senior User Experience Designer
Member of the experience team that improved Accelerate digital retailing lead conversion 5%. Partnered with other Cox brands including Autotrader and KBB.
Contract and Freelance UX | Since 2009
The Home Depot via Brooksource | Contract October 2018 - February 2019
Health of the Business Intraday Dashboard Series
Primerica via User Insight | Contract April 2018 - September 2018
Utilize design thinking and agile methodologies in a scrum environment
AT&T via TekSystems| Contract February 2017 - April 2018
FirstNet SME for the UX Retail Team on OPUS and OPUS Mobile
AJGA via Ntegral | Contract April - June 2015 & August - September 2016
AJGA Junior Golfer Ranking and Live Scoring Dashboards
GoEfficient | Freelance April - December 2012
Happy Hour Hawaii | Freelance July - December 2011
FanDriveMedia | Freelance November 2009 - May 2010
American Cancer Society | June 2015 - February 2017
User Experience Architect
2016 AMMO Award – FUNdraising App
Sole UX Architect for the re-design of the original FUNdraising App (Android/ iOS) a donation acceptance app that processes credit card and check payments. This redesign combined the functionality of three apps (ACS fundraising, Relay For Life and Making Strides) to create a more robust, branded app to encourage and improve fundraising through gamification and added functionality. Conducted user and stakeholder interviews. Performed a complete content inventory and page audits. Utilized research and ongoing learnings to create and evolve the site map, user flows and prototypes.
Assisted on massive cancer.org project: created template inventory, mobile wireframes, and participated in user acceptance testing for desktop and mobile.
22squared | February 2013 - June 2015
2014 EFFIT Award – American Standard Flush For Good
2014 AMY Award – Southeastern Toyota Unexpect Everything
Created pixel perfect digital and press-ready print for clients like Baskin-Robbins, American Standard, SunTrust, Toyota, and more. Trained by the UX Director to learn more about the UX process.
Sports Print USA | August 2011 - January 2013
Sr. Studio Designer
Led the studio to provide design services to a variety of clients including Delta, Children's Healthcare of Atlanta, Coca-Cola, as well as numerous non-profits.
Wireframes & Prototypes
Agile and Scrum Methodologies
American Sign Language 2017
IA Summit 2016
Donna Spencer's Intro to IA
SuperNova South 2015
Sophia Voychehovski's Object Oriented User Experience is the New Information Architecture
The Creative Circus | Completed 2010
Georgia State University | Graduated 2007
Bachelors Studio Arts
She would often think outside the box, challenging the team to consider new and better ways to provide the simplest, most effective user experience.
Tom Willner - Senior Director of Mobile @ American Cancer Society
Her design and thoughtful approach reduced complexity and increased effectiveness and usability.
Justin Moore - Senior Analytics Manager @ The Home Depot
We worked closely to design an executive level, multi user, clean dashboard with 46 data sources. Additionally, she developed a much needed style guide for our team to consistently use as part of our Analytics branding. Jessica’s outgoing personality & professional experience would be a great addition to any team.
Susie Osborne - Senior Business Analyst @ The Home Depot
GARNER KNOWLEDGE, BY ANY MEANS POSSIBLE.
ALL KNOWLEDGE IS WORTH HAVING.
– JACQUELINE CAREY, KUSHIEL'S DART