THD Call Center Dashboard
Service Operations and Contact Center has hired me for a 4 month contract. I recorded weekly progress here.
In addition to the primary project, I also created a style guide for the analytics team to create author recognition and consistency between reports, dashboards and presentations. In order to increase adoption we had team meetings incorporating the whole team in the building process. First we created a team name and discussed best practices and accessibility in dashboard design. Next we identified our team values: Knowledge of the business and Data Integrity. In January we discussed the pros and cons of different charts used in data visualization and created a vision for future team deliverables providing helpful insights rather than just creating reports. While building UX understanding within the team I noticed an increase in their desire to get my input earlier in their projects.
ACS Mobile App
ACS Event Sites
Full Cycle Web Design
Black Dog Luggage
www.blackdogluggage.com was created with the target user in mind and has evolved with user feedback. Black Dog Luggage provides luggage transportation for cyclists participating in Bicycle Ride Across Georgia allowing them to skip the campsite and the luggage hunt among the 1000+ other campers to ride directly to their hotel of choice where their luggage awaits them.
Lindsay C. Roach, P.C.
WE ARE WARRIOR EMPATHS AND CULTURE
HACKERS. WE SEEK TO HONOR AND RESPECT
EACH PERSON WHO ENCOUNTERS WHAT WE CREATE.
– JESSE JAMES GARRETT